ep92 Privacy Policy

1 Who We Are

ep92 ("ep92", "we", "us", "our") operates the online casino and sports betting platform accessible at https://ep92.bio and its associated subdomains and mobile interfaces. ep92 is the data controller responsible for the personal information collected from users ("you", "User", "Player") who access or use the ep92 platform.

This Privacy Policy applies to all personal data processed by ep92 in connection with your use of the ep92 website, account registration, gaming activity, payment transactions, and customer support interactions. It should be read alongside the ep92 Terms & Conditions and Responsible Gaming Policy, both of which are available on this site.

If you have any questions about this Privacy Policy or how ep92 handles your personal data, you can contact our support team. The ep92 support email address is displayed as plain text in the footer of this page — we aim to respond to all privacy-related enquiries within five (5) business days.

2 Data We Collect

ep92 collects personal data that is necessary for the operation of a licensed online gambling platform. The categories of personal data we collect about you include the following:

2.1 Identity & Registration Data

• Full legal name as it appears on your Pakistani CNIC, passport, or driving licence;
• Date of birth (used to verify that you meet the 21+ age requirement);
• Gender (where provided during registration);
• Username and account identifier.

2.2 Contact Data

• Pakistani mobile phone number (used for account verification and support);
• Email address (used for account communications and security alerts);
• Residential city or region within Pakistan (e.g., Karachi, Lahore, Faisalabad, Islamabad).

2.3 Identity Verification (KYC) Data

• Copies of government-issued identity documents (CNIC, passport, or driving licence);
• Selfie or live photo for facial verification where required;
• Proof of payment method ownership (e.g., screenshot of JazzCash or EasyPaisa account).

2.4 Financial Data

• Payment method details (JazzCash account number, EasyPaisa number, HBL, UBL, or Meezan Bank account references);
• Deposit and withdrawal transaction records in PKR;
• Account balance history and bonus credit records.

2.5 Gaming & Betting Activity Data

• Game history including slots, dice, live dealer tables, and casino sessions;
• Sports betting history including cricket, PSL markets, and American football wagers;
• Session duration, login timestamps, and betting patterns;
• Responsible gaming tool settings (deposit limits, self-exclusion status, session timers).

2.6 Technical & Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Cookies and similar tracking data (see Section 7);
• Platform interaction logs for security and fraud prevention.

3 How We Collect Data

ep92 collects personal data through the following channels:

• Directly from you: When you register an ep92 account via the ep92 login portal, complete KYC verification, make a deposit or withdrawal, contact customer support, or update your account profile;
• Automatically: Through cookies, web beacons, and server logs when you browse and interact with the ep92 platform — including pages visited, features used, and session activity;
• From payment providers: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank may share transaction confirmation data with ep92 to verify payment completion and support anti-fraud checks;
• From identity verification services: Where ep92 uses third-party KYC providers to verify the authenticity of identity documents submitted during account verification;
• From fraud prevention services: IP intelligence and device fingerprinting services used to detect account abuse, bot activity, and prohibited jurisdiction access.

4 Why We Use Your Data

ep92 processes your personal data for the following specific purposes:

ep92 will not use your personal data for any purpose not listed above without first notifying you and, where required by law, obtaining your consent.

5 Legal Basis for Processing

ep92 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the contract between you and ep92 — including account operation, payment processing, game delivery, and customer support;
• Legal obligation: Processing required to comply with ep92's international gaming licence conditions, anti-money laundering regulations, age verification requirements, and applicable data protection law;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests do not override your fundamental privacy rights;
• Consent: Processing for optional purposes such as direct marketing and promotional communications, where you have given explicit opt-in consent. You may withdraw this consent at any time through your account notification settings without affecting the lawfulness of prior processing.

6 Data Sharing & Disclosure

ep92 does not sell, rent, or trade your personal data to third parties. ep92 may share your personal data with the following categories of recipients only where strictly necessary and under appropriate data protection safeguards:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, for the purpose of processing PKR deposits and withdrawals;
• KYC and identity verification providers: Third-party services used to verify the authenticity of identity documents submitted to ep92;
• Fraud prevention and security services: IP intelligence, device fingerprinting, and anti-fraud platforms used to protect the ep92 platform and its users;
• Gaming software and technology providers: Game studios and platform technology vendors who power the games and services available on ep92, under strict data processing agreements;
• Regulatory and law enforcement authorities: Where ep92 is legally required to disclose data under its international gaming licence conditions, a court order, or applicable law;
• Responsible gaming organisations: In limited circumstances where a User has requested self-exclusion across multiple platforms or where required by the gaming licence regulator.

7 Cookies & Tracking

ep92 uses cookies and similar tracking technologies to operate and improve the platform. The following categories of cookies are used:

• Strictly necessary cookies: Required for the ep92 platform to function — including session management, login authentication, and security tokens. These cannot be disabled without breaking core platform functionality;
• Functional cookies: Used to remember your preferences such as language settings, preferred payment method, and responsible gaming limit configurations across sessions;
• Analytics cookies: Used to collect aggregated, anonymised data about how Users navigate and interact with the ep92 platform, helping ep92 identify areas for improvement. This data does not identify you personally;
• Security cookies: Used for fraud detection, bot prevention, and to identify unusual account activity that may indicate unauthorised access.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ep92 platform. A cookie preference centre is available via the ep92 account settings for registered Users.

8 Data Retention

ep92 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the satisfaction of legal, regulatory, and accounting requirements. Specific retention periods include:

• Account data and KYC documents: Retained for a minimum of five (5) years from the date of account closure, as required by anti-money laundering regulations applicable under ep92's gaming licence;
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with financial record-keeping requirements;
• Gaming activity logs: Retained for a minimum of three (3) years from the date of each game session or bet, for responsible gaming monitoring and dispute resolution purposes;
• Customer support records: Retained for two (2) years from the date of each support interaction;
• Marketing consent records: Retained for as long as the consent remains active, plus two (2) years following withdrawal of consent, for audit purposes.

When personal data is no longer required and the applicable retention period has expired, ep92 will securely delete or anonymise the data in accordance with its data destruction procedures.

9 Your Rights

As a User of the ep92 platform, you have the following rights in relation to your personal data. ep92 is committed to facilitating the exercise of these rights promptly and without undue delay:

• Right of access: You may request a copy of all personal data ep92 holds about you, including the categories of data, the purposes for which it is processed, and the retention periods that apply;
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held by ep92. For identity data, corrections may require submission of updated KYC documentation;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ep92's legal retention obligations under its gaming licence;
• Right to restriction: You may request that ep92 restricts processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing pending verification of legitimate interests;
• Right to data portability: You may request a copy of your personal data in a structured, machine-readable format for transfer to another service provider where technically feasible;
• Right to object: You may object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to ep92 demonstrating compelling grounds that override your rights;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact ep92 support using the email address displayed in the footer of this page. ep92 will respond to verified requests within thirty (30) days. In complex cases, this period may be extended by a further sixty (60) days, with prior notification.

10 Data Security

ep92 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security practices include:

• SSL/TLS encryption for all data transmitted between your device and the ep92 platform;
• Encryption of sensitive data at rest, including KYC documents and payment method references;
• Role-based access controls ensuring that ep92 staff can only access personal data necessary for their specific job function;
• Regular security audits, penetration testing, and vulnerability assessments of the ep92 platform infrastructure;
• Two-factor authentication (2FA) available for all registered ep92 accounts to protect against unauthorised login;
• Automated anomaly detection to identify and respond to unusual account activity in real time.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, ep92 will notify affected Users without undue delay in accordance with its gaming licence obligations.

11 Children's Privacy

ep92 is strictly an adult platform. Access to and use of the ep92 platform is prohibited for any person under the age of 21. ep92 does not knowingly collect personal data from individuals under 21 years of age.

ep92 employs mandatory age verification at account registration stage, requiring Users to confirm their date of birth and, where triggered, to submit valid government-issued identity documentation such as a Pakistani CNIC or passport confirming they are 21 or older.

12 Policy Updates

ep92 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or gaming licence requirements. The date of the most recent revision will be clearly indicated at the top of this page.

Where changes to the Privacy Policy are material — meaning they significantly affect your rights or how ep92 uses your personal data — ep92 will notify registered Users via email or an in-platform notification at least seven (7) days before the revised policy takes effect.

Your continued use of the ep92 platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised policy. If you do not agree with the updated Privacy Policy, you must cease using the ep92 platform and may request account closure by contacting ep92 support.